FAQ

It won't happen. All products sold on the website are shipped free of charge, but some areas of the United States cannot be shipped to due to the shipping area.

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Shipping is handled in the United States. Our products are stored in a warehouse in the United States, so you will receive them within 4-6 working days after you order.

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• Package Time: Within 1-2 working days
• Shipping Time: Within 3-4 working days (longer during holidays)

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Log into your account to check the shipping status. Upon receiving your shipping order number, we will provide it to you. Check the shipping status of the product by logging into your account or using 17 TRACK.

It is possible. However, we recommend that you confirm the correct delivery address before placing your order, as it might result in fees.

We cover a wide range of chair parts, including almost all accessories related to the chair, except the leather.

More information about your Warranty Benefits.

It is possible to apply for an exchange, but you may be charged a partial handling fee. To avoid these charges, we recommend that you take a moment to consider your decision before placing the order.

More Information from Refund Policy.

The products we sell have a 30-day cooling-off period, and we also offer a free return and exchange program. If you wish to request a return or exchange, please contact us first.

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When we process your refund, we will return your money to the original payment method that you used.

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Please contact us first to initiate the return process. We will provide you with the necessary steps and methods for returning the product. You may not have to pay any fees.

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There are various opinions on chairs, different teams, and founders, but they all utilize e-commerce as the initial step of their own business.

We have tried to provide many online resources including information, pictures, and videos. Also, we are excited to announce that we intend to extend our reach by opening physical stores in the United States soon.

We offer a convenient way to make payments using credit cards. You can choose from a variety of popular payment methods such as Mastercard, VISA, and others to complete your transaction.

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